1. Service Delivery: OXTER-IT strives to provide high-quality services to our clients. If, for any reason, we fail to deliver the services you purchased as described on our platform, you may be eligible for a refund.
2. Refund Requests: To request a refund, please follow these steps:
- Contact our customer support team within 3 to 7 days of the service delivery.
- Provide details of your order and the issue you encountered.
3. Eligibility: Refunds will be considered on a case-by-case basis. We may require additional information or evidence to assess the validity of your refund request.
4. Refund Processing: If your refund request is approved, we will process the refund within 3 to 7 business days. The refund will be made using the original payment method.
1. Automatic Refills: In some cases, our services may experience a drop in followers, likes, or engagement due to platform algorithms or other factors. We offer automatic refills for a certain period after the initial purchase to maintain the service level you ordered.
2. Refill Period: The refill period may vary depending on the specific service. It will be clearly stated when you make a purchase.
3. Requesting Refills: If you notice a drop in service within the refill period, you can request a refill by contacting our customer support team. Please provide details of the affected order.
4. Eligibility: Refill requests will be assessed to determine if they meet the criteria for a valid refill. We may require information to verify the drop in service.
5. Refill Processing: If your refill request is approved, we will work to restore the service within 3 to 7 business days from the time of your request.
Note:
- Refunds and refills are not provided for services that have been used, altered, or manipulated by the client or a third party.
- We reserve the right to modify our refund and refill policy at any time. Any changes will be communicated on our platform.
Contact Information:
If you have any questions or need assistance with refunds or refills, please contact our customer support team.
By using OXTER-IT services, you acknowledge that you have read, understood, and agree to abide by this Refund and Refill Policy.